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Refund & Cancellation Policy

Last updated: 23 October 2026

This policy explains when you can cancel and get a refund for services from TechPhase (“we”, “us”). It forms part of our Terms of Service.

Our services are custom digital work. Nothing physical is shipped, so there are no physical returns. Refunds work as described below.

1. Key principles

1. Before work starts: full refund of your deposit, minus any payment-processing or transfer fees we cannot recover.
2. Once work starts: the deposit is non-refundable. It covers planning, scheduling and the time our team has reserved for you.
3. Completed milestones and approved or delivered work are non-refundable.
4. Undelivered work that you have paid for in advance is refunded in proportion to the work not yet done, if you cancel under our Terms.
5. Third-party costs (ad spend, software, licences, stock media, talent fees, domains, hosting, app store fees, AI/API usage) are non-refundable once paid or committed.
6. If we fail to deliver what we agreed and cannot fix it (Section 4), you are entitled to a fair partial or full refund.
7. Your statutory rights as a consumer are not affected (Section 6).

“Work starts” means the first of: a kick-off call, scheduling of our team, discovery or research, the first draft, or purchase of any third-party item for your project.

2. Refund rules by service

If an SOW sets different refund terms for a project, the SOW applies.

3. Digital deliverables

Once source files, code, design files, videos, animations or other digital deliverables have been delivered and approved (or treated as accepted under our Terms), they cannot be “returned” and are not refundable. Instead, we will fix genuine defects under Section 4.

4. Quality issues

If delivered work does not match the agreed scope or specification:

1. tell us in writing within 7 days of delivery, explaining what does not match;
2. we will revise it at no extra cost within a reasonable time;
3. if we still cannot resolve it after reasonable attempts, we will agree with you a fair partial or full refund for the affected part of the work.

A change of mind, a change of direction, or business results you are unhappy with (for example rankings, sales or ad performance) are not quality issues, because we do not guarantee results.

5. If we cancel

If we cancel a project for reasons that are not your fault, we will refund any amounts you paid for work not yet delivered and hand over the work completed so far, once it is paid for.

6. Consumers in the UK and EU: 14-day cancellation right

If you are a consumer (buying for personal, not business, purposes) in the UK or EU and you agreed the contract at a distance (online, by email or by phone), you normally have the right to cancel within 14 days of the day the contract was made, without giving a reason.

• If you ask us to start work within the 14 days, you must pay for the work done up to the time you tell us you are cancelling.
• If the service is fully performed within the 14 days at your express request, and you acknowledged that you would then lose the right to cancel, the right to cancel no longer applies.
• For digital content supplied to you (for example final files), the right to cancel ends once supply has begun with your express consent and acknowledgement.

To cancel, email info@techphase.net with a clear statement that you wish to cancel. We will refund what is due within 14 days of receiving your cancellation.

Consumers in other countries may have similar rights under local law. Nothing in this policy limits your statutory rights.

7. How to request a refund

Email info@techphase.net with the subject “Refund request” and include:

• your name and company;
• the invoice number;
• the service and project;
• the reason for your request, with any supporting details.

We will acknowledge your request within 2 business days and give you a decision within 10 business days. Approved refunds are paid within 7 to 10 business days of approval, to the original payment method where possible, in the original currency. We cannot refund bank, currency conversion or transfer fees charged by third parties.

8. Chargebacks and payment disputes

Please contact us before raising a chargeback or payment dispute. Most issues can be resolved quickly. If you file a chargeback for services that have been delivered under our Terms, we may:

• submit evidence of the work and your approvals to your bank or payment provider;
• suspend ongoing work and access to any services we manage for you;
• treat any rights transfer as not having taken place until payment is restored;
• recover reasonable costs and fees caused by an unjustified chargeback.

9. Contact